Category Archives: Branding

How to Attract Clients Who Will Pay You What You’re Worth

Many business owners scrape by serving clients who are struggling themselves.  In spite of the economy, there are many businesses and people who have been unaffected and are willing to pay for premium-level services and products.

When you’re trapped servicing the middle or low-price market (which, let’s face it) much of the country is these days, you encounter a ton of hairy-pulling, teeth-gnashing concerns like:

1.    People don’t buy from you because they can find what you offer at a lower price somewhere else
2.    People don’t buy at all because putting up with their problem is easier than forking over money to solve it
3.    Your bank account is scarily low leaving you worried, anxious and maybe even a tad desperate.

You get the picture.

So, well-heeled clients sound like the answer to your prayers, right?

The challenge to landing those clients however is  (at least) three-fold:

1.    You don’t know exactly who is looking for what you have to offer
2.    You don’t know how to find or attract them
3.    You don’t have anything to offer them that they’re truly interested in

So what’s a busy business owner to do?

There are several ways to overcome these problems.

In dire times businesses try to offer everything to everybody. That’s exactly the wrong strategy.  And here’s why.  When you market to everyone, your ‘target’ won’t feel special.  She won’t believe you have a solution that addresses her needs so she keeps looking until she finds it and it likely won’t be with you.

I recently went into a shoe repair shop (a dying breed, admittedly) but they were selling children’s toys and household tchotchkes that didn’t even look like they belonged in the shop.  Perhaps they were selling well, but frankly, I’d be surprised.

The solution is to focus on a small set of specific clients and do everything you can to understand them, their worries, pains, dreams, hopes and desires.

Once you know who they are, ask yourself, how are they spending their time? What do they read, listen to or go to?

Are they attending networking meetings? If so, which ones? Most networking events are populated with people hungry for business not necessarily looking to invest in solutions.

Think about it. When you need to buy something, do you go to an event to buy it? Probably not. You might go and ask people you trust for recommendations, but if you found exactly what you were looking for, I’ll bet you’d be a little bit surprised.

So you have to get visible where your market is looking. That could be online, on their smart phone, in industry-specific or niche publications (although that can be expensive).

If they’re suffering with a big problem, they may have complained to their friends and colleagues. So developing a referral strategy with the right people could be really productive.

Then, once you’ve found them (or they’ve found you), you must make sure your marketing message hits them directly between the eyes.  You have to be so clear about how what you’re offering is exactly what they need that they go “Duh! It would be a mistake NOT to invest in that.”

Again, this underscores the importance of knowing who really needs what you have so when they hear our message, they say “S/he’s talking to me!”

I remember participating in an event and one of the attendees remarked “I felt like the speaker was inside my head saying out loud what I had only thought in the privacy of my own brain!” That’s what you’re going for!

So, when you know who they are, what they’re gnashing their teeth over and have a solution aimed directly at pain (or dream) with a message that feels like it’s directly personally to them, the right people will refer you, find you and happily pay you for your expertise!

Why You Must Narrow-Cast to a Tight Target Market

Many people are afraid to declare a target market for fear of missing out on a potential sale outside of that market. The irony is that when you claim a specific market (or even several), your revenue and profit potential actually increase.

“Why is that?”, you may ask.

Well, there are several reasons. Here are the top 3.

1. Clearer message to the market
If you haven’t take the time (or found the courage) to discern and decide exactly who you’re meant to serve, your marketing effectiveness will be weakened. If your 30-second commercial has the word “anybody” in it, you’re at risk.  Perhaps you could serve anybody, but from a tactical marketing perspective, when you get really specific, your message will become much more clear, helping you attract those perfect prospects to you much more easily.

2. Referrals flow more easily to you
One of my clients is a Merrill Lynch financial advisor. In the very beginning of our coaching relationship, she was resistant to the idea of picking a target market. She was eager to build her book of business and anxious about bringing in money from anyone who was willing to talk with her.

She’s not alone. Many people are afraid that if they focus on just one specific market, that they will be leaving money on that table and turning away anyone else who might be a potential prospect.

Finally after a couple of conversations with this advisor, she came up with focusing on providing financial advising service to business owners, business executives, and divorcees.

She did it a bit reluctantly but in our very next call she reported, “I introduced myself with that line at a speed networking function I attended. When I said those words, I could actually see
the wheels in people’s heads turning as they tried to figure out who they knew that fit those categories.”

It’s critical that you narrow your focus, even if you pick a handful (not a barrel full) of distinct groups.

3. Marketing effectiveness increases
When you can articulate clearly and specifically who you serve, you’ll be able to find them more easily thereby reducing your cost of acquisition. The products and services you deliver can be tailored to your clients’ specific needs. The tailored copy you use to describe your services will be all the more specific and sound like music to your prospects ears.  The client attraction theory will finally start working for you.

So, reach down deep, find the courage you need and tighten up on your target market.

3 Reasons You Must Use Mobile Marketing

Why should you be interested in mobile marketing?

Think about it, when you leave home, what do you take with you?

If you forget one of them, do you head back to get it?

Do you feel naked without it?

1. Gen Y and Z consider e-mail passé.

2. There are 5 billion plus cell phone users vs. only 1.8 billion Internet users

3. 30% of all search queries contain a city, state or zip code.

Mobile marketing is particularly important if you have a storefront and are trying to get traffic to your store.

It’s no longer critical to even have a website since there are many online vehicles where you can have an online presence.

The important factor is that more and more people are buying smart phones and letting their fingers do the walking by searching for products and services from their phones rather than their desktops and definitely not with paper directories.

So make sure you’re getting onboard with this trend and stay tuned for more tips about how to get started.