Leadership development & business development tools

ShareIf you’ve ever wondered why your brilliant solutions to address a problem weren’t  met with happiness and acceptance, it’s probably because you didn’t understand the real issue and were trying to fix the wrong thing.
Conflict situations are complex.  They aren’t always about what they seem to be about. People are trying to satisfy different needs [...]

ShareToday’s article is a poem (author unknown) that my friend, Sandy Rogers shared with me in a workshop years ago she was conducting on marketing.
I used to have a comfort zone, where I knew I could not fail.
The same four walls and busy work were really more like jail
I longed so much to do the [...]

ShareI read a lot about conflict and study business communications regularly.  I came across a couple of studies about the time and resource drain that conflict imposes on organizations.
85% of employees report being involved in conflict at work. What does this mean to you? Let’s find out.
Let’s be conservative and assume only 1 hour a [...]

ShareI just delivered a two-hour training to executives and senior managers to help build their competence in coaching their staff to achieve results.
It’s tempting for people who have risen to high levels to leverage the wealth of their experience and tell people what to do.  While expedient, it robs others of the opportunity to problem [...]

ShareI spent years in corporate America helping people who were frustrated with other people find the right words to express their disappointment, resentment or anger.
People either explode with rage or sit and simmer until they reach the boiling point or develop ulcers.
How do you get your point across without killing someone or sabotaging your own [...]